RETURN POLICY

Exchanges and Returns (Money Back Guarantee)

return policy
The IMATCHME online store sells based on great design and proven reliability. We have a QA team to test that the products you ordered are working properly before they are packaged and sent to you, so the quality of our products is guaranteed. However, if you are not satisfied with the item you received, you can easily exchange it or get a refund.

What this does:
1. Merchandise must be returned in the original packaging provided by the manufacturer.
2. Items received should be unused, undamaged and in their original packaging.
3. Create a request by visiting this link: Contact Us
4. If the product is DOA or shipped incorrectly, IMATCHME is responsible for all shipping costs. For all other returns, the staff will charge you the actual shipping costs incurred.
5. Go ahead and send the item to the address provided by our customer service team. Please note that returned packages must be postmarked within 14 calendar days of receipt.
6. You will receive a confirmation email when the returned package arrives. At the same time, the money will be refunded within 24 working hours.

limit:
ยท Warranty and refund satisfaction will be void if the product is changed or modified.
ยท When returning goods, we recommend using a traceable shipping method. IMATCHME is not responsible for items lost on the way back.

Definition of Delivery Date: For EMS/DHL and some registered airmail parcels, the delivery date is shown on the courier's tracking website. For orders without an online delivery date provided by the courier, the delivery date is assumed to be 21 calendar days after shipment. Our email is zzff4830@gmail.com

quality assurance:

Please inspect all products upon delivery to ensure everything is in perfect condition. If you receive defective packaging, expired food, or nothing at all, please follow the instructions below for a replacement or refund. Usually, it takes 5-7 working days after sale, we will solve it as soon as possible.

(1) About defective products
Please note that we offer free returns for one week, if your product has quality problems after receiving it, please provide the following information as soon as possible to zzff4830@gmail.com for processing.

order number:
product name:
Product problem description:
Video/video link and image with security code

(2) About out of stock and wrong stock
We will properly pack each product and inspect it. However, product damage or expired and damp products are not 100% unavoidable. Please contact us within 24 hours of receiving a damaged or wrong device. Please provide the following information to zzff4830@gmail.com to resolve this issue.
order number:
product name:
Product Image:
Please keep all items until we confirm the problem.

No Returns or Exchanges:

We offer 1 week free returns and exchanges from the first day of delivery. No exchange, return or refund if it is more than 1 week old.

Replacement and Refund:

About replacement
Please note that either replacement will ship with your next order, please notify Customer Service with your new order number. Ship together. Our email is zzff4830@gmail.com.

About refund
For defective products, we can ship or refund you with your new order. We will refund your order payment. Refunds are usually processed within 3-5 business days. If you have any questions, please contact our customer service team by email zzff4830@gmail.com